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Date:

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Customer Satisfaction Survey

I visit the following branch most often:
I am satisfied with overall service of the branch I visit

Products and Services

I use the following products and services at the bank
I am satisfied that the bank’s products and services meet my banking requirements adequately
The products and services functioned as described by the bank’s staff
I received the level of service on the products and service as I anticipated
Are there any products and services you are interested in which we do not offer currently

MARKETING LITERATURE

The bank’s product literature is clear and easy to understand
The bank’s website is useful and easy to navigate
The correspondence I receive from the bank is clear and easy to understand
When I request information on the bank’s products, it is provided to me promptly
When I have queries about documentation or literature, they are answered by the bank’s staff to my satisfaction
CUSTOMER SERVICE I am satisfied with the customer service received at the bank
I find it easy to get in touch with the bank when I have a query or a question
When I contact the bank by telephone, I am happy with the service I receive
The bank responds promptly to the messages I leave
I was satisfied with the way the bank’s staff dealt with my enquiry
I was satisfied how well the bank’s staff explained how the bank could help with my enquiry
I was satisfied with the follow up that I received relating to my enquiry (if received)

COMPLAINTS PROCEDURE

If you have had any reason to complain to your branch in the last one year, please complete this section.

The bank promptly acknowledged my complaint
I am happy with the bank’s complaint procedure
I am satisfied with the response given to me as a result of my complaint
Any Comments or Suggestions?

Copyright 2013, United Bank UK

Disclaimer: United Bank UK and UBL UK are trading names of United National Bank Limited. United National Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company is registered in England & Wales and its Registered Office is at 2 Brook Street, London, W1S 1BQ. The company\'s registration number is 4146820.

Your eligible deposits with United National Bank Ltd are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit protection scheme. This limit is applied to the total of any deposits you have with the following: United National Bank Ltd, United Bank UK & UBL UK. Any total deposits you hold above the £85,000 limit between these brands are not covered.

Further information is available here or visit www.fscs.org.uk.

SECURITY ALERT: Beware of cloned websites using our part or full name. Please note that only www.ubluk.com, www.ubluknetremit.com and www.ublukonlinesaver.com pages are United Bank UK pages which are our only official websites.