Whilst UBL UK does not envisage any major disruption to its ongoing business and the provision of services to its customers as a result of the United Kingdom’s withdrawal from the European Union, the Bank has conducted significant contingency planning to ensure that it is able to address material issues that may arise as the nature of the trading relationship between the UK and the EU is clarified over the coming weeks.

 

We would also like to assure our customers that there will be no impact to the Financial Services Compensation Scheme (FSCS) as a result of Brexit and that eligible deposits with UBL UK will continue to be covered by the scheme up to £85,000.

 

Post Brexit, the Bank will continue to manage UK and EU residents’ customer data in accordance with the principles of the GDPR.

 

How to get in touch

In the unlikely event that disruption does occur, there are a number of ways that you can contact the Bank:

Ø  Secure message: if you use our online banking service NetBanking, you can send our team a secure message through your internet banking account.

Ø  Telephone: our Customer Services Team is available from 9:15am to 5:15pm Monday to Friday and can be contacted on 0121 753 6000.

Ø  Email: you can contact our Customer Services Team via email to enquiries@ubluk.com

Ø  In branch: you can visit one of our branches from 9:30am to 4pm Monday to Friday.

 

How we may notify you if we experience disruption

If disruption is experienced, the Bank will communicate to you in a variety of ways:

Ø  Website: through service message updates on our website at: https://www.ubluk.com/service-announcements/

Ø  Social Media: through our social media channels on Facebook and Twitter

Ø  Direct: via SMS, email or push notifications depending on the service that you have with us.

Notification of early closure

The branch network and Customer Service Centre will be closing earlier than usual on Friday 20th December 2019, from 12pm. If you have any queries relating to this early closure, please feel free to come in and talk to a member of our UBL UK team who will be more than happy to help you.

UBL UK