During these uncertain times, we appreciate that you may be worried about how COVID-19 (coronavirus) may affect your finances.

We would like to reassure our customers that we are here to offer all the help and support you need.

Our branches and phone lines remain open and it is business as usual. However, we continue to monitor the situation closely and will keep you updated if anything changes.

We have outlined a number of steps and practical tips that you can apply in managing your money and keeping your account (s) safe.

Managing your money

Customers contacting the Bank will be given support depending on their specific individual circumstances. If you have any concerns around paying your mortgage, or you need to release funds held in fixed term deposits, please speak to us.

Our Customer Service lines are open from 9:15am to 5.15pm Monday to Friday as normal (0121 753 6000). Alternatively, you can leave a message on our Contact Form or on our Facebook page and one of our friendly advisors will be in touch.

How to stay fraud safe

We ask our customers to remain vigilant of criminals who are taking advantage of this period as an opportunity to carry out fraudulent activity.

Please remain alert for any email, texts and calls claiming to be your bank.

When contacting our customers we would never ask you to:

  • Transfer money between accounts
  • Share your security details e.g. telephone security number
  • Share your PIN code, expiry date and CVV (3 digit number on the back of your bank card)

Accessing your account online

It is also worth highlighting our online services to help you manage your money from home.

You can continue to manage your accounts and send money to loved ones in Pakistan as usual.

If you have not done so already, please sign up to Online Banking to manage your accounts and Remittance Service for PKR transfers.

Brian Firth, CEO, UBL UK, commented: We are in the midst of a crisis that most of us have never experienced before or likely to see again.  I want to assure you all that our primary concern is the wellbeing of all of our customers and staff during what looks like an extended period of uncertainty.  We are doing our best to ensure the continuity of our services, and I would urge all customers who are experiencing financial distress to contact us to find out how we can work together to alleviate the situation.

Posted on 18/03/2020 - By UBL

Posted in: News