IMPORTANT CUSTOMER NOTICE
The enquiry form below is not intended for use to provide account related instructions, including the provision of Notice or withdrawals for accounts. These instructions must be provided in writing (either provided into the branch or sent via post to: FREEPOST: RSSA-GJRS-KBCT, UBL UK Central Operations, 391-393 Stratford Rd, Birmingham B11 4JZ. Written instructions must be countersigned by all account holders. Or alternatively, log into New Internet Banking or Mobile Banking and send a secure message from within your account to issue your notice request.
Service Announcement: due to a Covid related incident we are experiencing delays in answering calls.
Our Customer Service lines are open from 9:15am to 5:15pm Monday to Friday. Lines are closed on weekends and public holidays. We are currently experiencing a high call volume and are seeing extended call wait times, we apologise for any inconvenience this may cause. If you enquiry is not urgent, please visit our Service Announcements page to find out more ways to get in touch.