Our Mission Statement

Our customers and our people are at the heart of everything we do; our focus is to deliver operational excellence and the highest level of regulatory compliance to make a positive contribution to the communities we serve.

Our Values

Fairness - Our customers are at the heart of everything we do and our dealings with them and each other will be based on mutual trust.

Integrity - We always adhere to the highest principles of professional conduct in all our dealings with our customers and each other.

Respect - We will always show respect to our customers and each other. whilst valuing and celebrating the diversity within our business.

Stewardship - We are passionate about transforming our business in line with the needs of our customers and each other.

Teamwork - By working with our customers and each other we will deliver the exceptional service that our customers expect of us.

Notification of early closure

The branch network and Customer Service Centre will be closing earlier than usual on Friday 20th December 2019, from 12pm. If you have any queries relating to this early closure, please feel free to come in and talk to a member of our UBL UK team who will be more than happy to help you.

UBL UK