Our Mission Statement

Our customers and our people are at the heart of everything we do; our focus is to deliver operational excellence and the highest level of regulatory compliance to make a positive contribution to the communities we serve.

Our Values

Fairness - Our customers are at the heart of everything we do and our dealings with them and each other will be based on mutual trust.

Integrity - We always adhere to the highest principles of professional conduct in all our dealings with our customers and each other.

Respect - We will always show respect to our customers and each other. whilst valuing and celebrating the diversity within our business.

Stewardship - We are passionate about transforming our business in line with the needs of our customers and each other.

Teamwork - By working with our customers and each other we will deliver the exceptional service that our customers expect of us.

Staying safe online

We are aware that financial services companies may be targets for people seeking to fraudulently obtain login information. To protect yourself online, it is important that you check you are on the right website before entering login information. Please look out for the lock symbol next to the website URL to ensure that you are using an genuine and encrypted site. If you are not sure you are using a genuine UBL UK website, please call us on 0121 753 6000 Monday to Friday from 9:15am to 5:15pm. 

The sites managed by UBL UK are as follows: www.ubluk.com, www.netbanking.ubluk.com and www.ubluknetremit.com. You should see these URL's and the lock symbol in your browser header.