General Account Enquiries

  • UBL UK NetBanking: If you are a registered NetBanking user, you can send a secure message - 5 Working Day Response Time
  • Email: Enquiries@ubluk.com– 5 Working Day Response Time
  • Facebook: send a private message, search for ‘UBL UK’ on Facebook – 2 Working Day Response Time for basic enquiries (please do not share private sensitive information through this channel, only general contact details and enquiry)

If you are not a registered UBL UK Internet Banking user and would like to send a secure message, you can register for our New Internet Banking platform in the following ways:

Mobile App: Go to your app store and search 'UBL UK - Mobile Banking' and download the new UBL UK Mobile App to Register (your will need your account details, registered email and mobile number and answers to your security questions). If you have not provided answers to your security questions, or you are not sure of the answers, you may use the visual Identification route using a UK Issued Driving License to verify your Identity.

Internet Banking: go to digitalbanking.ubluk.com and register for the new Internet Banking Portal (you will need your account details, registered email and mobile number and answers to your security questions)

NOTE: if you have not provided answers to your security questions, please first attempt to register using the Mobile App using a UK Driving License and the ‘Visual Identification’ route. If mobile is not an option, or you would prefer to use the internet portal, please contact by phone, and once we have verified your identity you may provide us the answers to your security questions by phone which we will update in your account record and enable you to register digitally.

UBL UK NetRemit Transaction Enquiries

  • UBL UK NetRemit Portal: Please send a secure message using the online or mobile app – 5 Working Day Response Time
  • Email: ubluknetremit@ubluk.com– 5 Working Days Response Time
  • Facebook: send a private message, search for ‘UBL UK’ on Facebook – 2 Working Day Response Time for basic enquiries (please do not share private sensitive information through this channel, only general contact details and enquiry)

We apologise for any inconvenience caused and thank you for your patience during these unprecedented times.

Adam Ginty

Head of Customer Experience

 

Staying safe online

We are aware that financial services companies may be targets for people seeking to fraudulently obtain login information. To protect yourself online, it is important that you check you are on the right website before entering login information. Please look out for the lock symbol next to the website URL to ensure that you are using an genuine and encrypted site. If you are not sure you are using a genuine UBL UK website, please call us on 0121 753 6000 Monday to Friday from 9:15am to 5:15pm. 

The sites managed by UBL UK are as follows: www.ubluk.com, www.netbanking.ubluk.com and www.ubluknetremit.com. You should see these URL's and the lock symbol in your browser header. 

 

Ways to get in touch for existing customers

If you are an existing customer with Internet Banking, you can send a secure message from your online Account and a member of the team will be in touch during the Bank's opening hours.

Alternatively, you can email us your enquiry from your registered email address to enquiries@ubluk.com.

Alternatively, please visit www.ubluk.com/about-us/get-in-touch/ to submit an enquiry through our website and a member of the team will be in touch.

 

Ways to get in touch if you are not a customer

If you would like more information about becoming a UBL UK customer, please visit www.ubluk.com/about-us/get-in-touch/ to submit an enquiry through our website and a member of the team will be in touch.

 

 

 

 

Important Customer Announcement

Due to a Covid related incident in our Contact Centre, and in order to protect our colleagues and customers, we have taken measures to deploy our Contact Centre staff remotely. Whilst we endeavour to answer all calls with minimal disruption, there may be some delays and line quality issues as a result of this necessary action. As our team are going to be working remotely, we are likely to experience delays in processing physical documentation sent into our Operations Department.

If you are an Internet or Mobile Banking user, please consider using the Secure Message function for general enquiries (which includes sending PDF scanned copies of any ISA transfer in forms).

We thank you for your patience and consideration during this challenging time and we apologise for any disruption that this may cause.